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Till our payment system by credit card over the
internet is working very soon, our payment policy
is as follows.PAYMENT POLICY:
- Your booking is final once we have
sent the required confirmations to the email
address provided during your booking process.
- The confirmation sent to the email
address provided will be made out to the guest
name as defined in your booking request.
The confirmation sent to the email address
provided will carry all the details including
hotel name, number and type of rooms, meal
basis, check-in, check-out dates and option date
for payment.
- Once you have received the
confirmation, you will have to process the
payment in full by bank transfer according to
the option date mentioned.
It is important that you write your full name
and complete reservation number on your bank’s
payment form.
Please send your bank’s payment receipt info by
fax to +20-2-4185984 or by e-mail to
info@sultanatours.net
OUR BANK DETAILS:
BANK: Arab African International Bank
BRANCH: Heliopolis
ACCOUNT NAME: Sultana Tours
ACCOUNT NUMBER: 52858-2
SWIFT CODE: ARAIEGCX
- Once we have received the payments we
shall send you a receipt declaring the total
amounts paid.
- If payments were not made during the
stated date your reservation will be
automatically released.
CANCELLATION POLICY:
- Services can be cancelled with no
penalties up to 21 days prior to expected start
of services, except
for 50 USD administration fees.
- Cancellations made within 21 days of
check-in are subject to a penalty equal to 10
% of the total bill.
- Cancellations made within 14 days of
check-in are subject to a penalty equal to 25
% of the total bill.
- Cancellations made within 7 days of
check-in are subject to a penalty equal to 50
% of the total bill.
- Cancellations within 3 days of
check-in are subject to a penalty equal to the
full amount of the total bill.
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