PAYMENT POLICY
 

Till our payment system by credit card over the internet is working very soon, our payment policy is as follows.

PAYMENT POLICY:

  1. Your booking is final once we have sent the required confirmations to the email address provided during your booking process.
     
  2. The confirmation sent to the email address provided will be made out to the guest name as defined in your booking request.
    The confirmation sent to the email address provided will carry all the details including hotel name, number and type of rooms, meal basis, check-in, check-out dates and option date for payment.
     
  3. Once you have received the confirmation, you will have to process the payment in full by bank transfer according to the option date mentioned.
    It is important that you write your full name and complete reservation number on your bank’s payment form.
    Please send your bank’s payment receipt info by fax to +20-2-4185984 or by e-mail to info@sultanatours.net
    OUR BANK DETAILS:
    BANK: Arab African International Bank
    BRANCH: Heliopolis
    ACCOUNT NAME: Sultana Tours
    ACCOUNT NUMBER: 52858-2
    SWIFT CODE: ARAIEGCX
     
  4. Once we have received the payments we shall send you a receipt declaring the total amounts paid.
     
  5. If payments were not made during the stated date your reservation will be automatically released.

CANCELLATION POLICY:

  1. Services can be cancelled with no penalties up to 21 days prior to expected start of services, except
    for 50 USD administration fees.
  2. Cancellations made within 21 days of check-in are subject to a penalty equal to 10 % of the total bill.
  3. Cancellations made within 14 days of check-in are subject to a penalty equal to 25 % of the total bill.
  4. Cancellations made within 7 days of check-in are subject to a penalty equal to 50 % of the total bill.
  5. Cancellations within 3 days of check-in are subject to a penalty equal to the full amount of the total bill.
 

 

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